20,000 Tesco Bank accounts raided in hack attack

tesco twoTesco Bank has been forced to apologise after a hack attack on its online systems has seen up to 20,000 current accounts emptied by fraudsters, with some losing thousands of pounds.
Over the weekend, customers complained about money being withdrawn without permission, cards being blocked and long delays to get through to the bank on the phone.
One customer Tweeted that the problems meant she would be “unable to feed my kids in school tomorrow”.
About 40,000 accounts saw suspicious transactions over the weekend, of which half had money taken, confirming some accounts “have been subject to online criminal activity, in some cases resulting in money being withdrawn fraudulently”.
This has forced the bank to temporary halt online payments. Customers will still be able to use their cards for cash withdrawals, chip and pin payments, and bill payments and can also check balances online banking.
Chief executive Benny Higgins apologised for the “worry and inconvenience” that customers have faced and told the BBC he was “very hopeful” customers would be refunded within 24 hours.
He added: “We continue to work with the authorities and regulators to address the fraud and will keep our customers informed through regular updates on our website, Twitter, and direct communication.”

Related stories
Tesco boss praises direct and digital for turnaround
Tesco Bank hunts data chief as group revival rolls on
Tesco expands PayQwiq mobile payment trials
Tesco joins finance rewards cull

 

Print Friendly

To leave a comment please register – it takes less than a minute and is free of charge. You will also get our weekly email update The DM Report (to opt out contact subscriptions@decisionmarketing.co.uk). If you are an existing user, please log in. If you have forgotten your log-in details please email info@decisionmarketing.co.uk to get them reset!

Existing Users Log In
 Remember Me  
New User Registration
*Required field