Marks & Spencer has been forced to take some of its systems offline as the fall out from this week’s “cyber incident” continues, with the pick up of click & collect orders also suspended until further notice.
The retailer told customers in an update on Wednesday evening that they should expect delays to home deliveries too, while some stores are even unable to accept M&S Gift Cards.
M&S has yet to confirm or deny that the move has been triggered by a ransomware attack but it has reaffirmed its disclosure that it was taking actions to protect its network.
In an update on its website, the retailer said: “We have made the proactive decision to move some of our processes offline to protect our colleagues, partners, suppliers, and our business.
“Our stores remain open and customers can continue to shop on our website and our app. However, we are not currently processing contactless payments, we have paused the collection of click & collect orders in stores, and there may be some delay to online order delivery times.
“We are incredibly grateful for the understanding and support that our customers, colleagues, partners, and suppliers have shown. We are working hard to restore our services and minimise disruption, and are being supported by industry-leading experts. We will continue to update as appropriate as we work to resolve these issues.”
The retailer operates more than 1,000 stores across the UK.
M&S chief executive Stuart Rose signed off an email to customers: “Can I take this opportunity to thank you for shopping with us and for your continuous support. We really appreciate it.”
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