M&S brings in former Waitrose chief for new CX role
Marks & Spencer and Waitrose may be slugging it out this Christmas, with James Norton taking on Keira Knightley for…
Read MoreTop story November 11, 2026 7:30 am
Marks & Spencer and Waitrose may be slugging it out this Christmas, with James Norton taking on Keira Knightley for…
Read MoreIndepth, News November 10, 2026 8:30 am
Seconds out…round six. Yep, it is the gift that keeps on giving with yet another batch of Christmas ads attempting…
News, News Analysis October 30, 2026 8:22 am
This week’s AA/WARC Expenditure Report has revealed that the advertising and marketing industry is set for a bumper Christmas, with Q4 spend…
Lord McKelvey has asked me to write a column offering hope to creative people in this age of AI dominance….
Read MoreAnd so, dear readers, we turn to this year’s John Lewis Christmas ad. Most of you will know the score…
Read MoreIdol Gossip November 6, 2026 10:00 am
The TV ads are in full swing, the shops are packed with goodies, Black Friday may be three weeks away…