CRM giant Salesforce.com – which provides cloud-based services to many of the world’s top brands – has been hit by a another major outage, leaving customers unable to access their accounts for the second time in as many months.
The systems are divided into different regions around the world, and so far the problems have been confined to the US, although the latest problems have affected its global Application Store because it is based in the States.
However, the breach is likely to raise further questions about the w cloud wisdom of using cloud services instead of software hosted at the business.
The company has yet to reveal what has caused the issue, although there have been reports that “power problems” had been detected and fixed, but the outages persisted.
Some Salesforce.com customers may still be reeling from the last system outage, which occurred in late June. Those problems were caused by a fault in Salesforce.com’s storage tier, the company said at the time.
Back in November 2007, the company was rocked by a successful phishing attack which compromised contact information on a number of salesforce.com customers, and was then used to send highly targeted phishing emails to salesforce.com users.The phishing breach was cited as an example of why the CRM industry needs greater security for users against such threats as spam.
