BA risks fresh row over plans to close UK call centres
British Airways is risking a new customer backlash following last weekend’s outage – which saw tens of thousands of passengers…
British Airways
BA pulls plug on Diamond Club loyalty programme
British Airways is scrapping its Diamond Club loyalty programme after terminating its deal with credit card giant MBNA, meaning members will…
BA recruits Amanda Phillips for global content role
British Airways has appointed former Proximity London chief Amanda Phillips to spearhead the global design and delivery of marketing content…
BA insight loss turns sour for Milk as agency falters
The loss of the British Airways’ insight account appears to have put the kibosh on data agency Milk – which…
Firms face GCHQ data tracking
Prime Minister David Cameron is urging large companies to allow GCHQ to monitor the data passing over their critical networks….