Callcredit offloads contact centre

Call-Centre_Female-462x247Callcredit Information Group has sold off its contact centre operation in Bristol following a strategic review which found the firm was no longer a core part of its portfolio as it concentrates on data and analytics.
The company has agreed a deal with Echo Managed Services, with all 260 staff at the centre transferring across.
The Bristol centre provides contact management to private and public sector organisations, including inbound call handling, database management, automated call handling and subscription services.
Callcredit said it has decided to sell the centre as although it is a “strong performing” part of the business, it no longer a core part of its business.
Callcredit Marketing Solutions managing director Christopher Savage said: “We have undertaken a comprehensive process to find the best owner of our operation and we have found the ideal organisation in Echo. It was critical to us that we identified the right partner for our clients and the best home for our staff.
“We will [continue to] have a close working relationship with Echo as we collaborate on several joint projects as they continue to provide services to Callcredit.”
The acquisition of the Bristol site is an “excellent strategic fit”, West Midlands-based Echo said.
Echo managing director Phil Newland added: “Echo continues to achieve strong growth despite challenging economic conditions and the acquisition of the Bristol team complements our growth strategy by allowing us to look beyond our traditional sectors and further strengthen our complex contact management offering to existing clients.”

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