Tesco Bank is facing a mass customer exodus despite drafting in call centre staff to help people log in to their accounts, after an IT blunder has prevented them from viewing their transactions online.
The problem follows a weekend migration of savings and loans accounts from systems at former partner RBS to its own bank platform.
Web forums have been inundated with angry customers. One said: “Absolute utter bl**dy shambles. I will close my account as soon as someone answers my queries on the phone.” Meanwhile, another posted: “When I am able to access my money will close the account and move to a more reliable online provider.” A third wrote “I still can’t log in and really do need to move money. Has anyone any suggestions? I won’t be staying with Tesco bank that’s for sure after this debacle.”
The company claimed the switch-over was complete and that the online banking system had returned to normal service. But a spokesman for Tesco Bank has since confirmed some customers are still experiencing difficulties.
“The majority of customers are able to access their accounts. However, we know there are some customers that have not been able to logon. These customers should go to the online banking page for additional support,” said Tesco Bank.
“We have significantly increased the number of call centre staff available to help customers access their accounts. We are working hard to resolve any remaining issues that our customers have as quickly as possible,” the bank added.
