Debenhams has expanded its contract with DHL to hand the delivery firm its ecommerce fulfillment services in the UK.
With Debenhams online operation seeing nearly 3 million customers a month, DHL will manage processes from receipt of order to picking, packing and, where necessary, returns processing.
DHL was selected after Debenhams expressed a need for a service that could manage large capacities, enabling the retail giant to extend its online product range.
The Debenhams operation is set to grow in key phases over the next few years with volumes estimated at 2 million parcels this year, growing to 4 million over the next three years.
In addition, DHL has signed a three-year extension to its current contract to run to 2015 with Debenhams.
The business will continue its existing agreement to develop and provide all Debenhams’ warehouse and distribution services to stores across the UK and Ireland.
Debenhams was founded in 1778 as a single store in London and has now grown to around 160 shops and 24,000 staff.
