Thomson email exposes customers

thomson email exposes customersHoliday firm Thomson has committed the ultimate schoolboy error by exposing the home addresses, phone numbers and flight dates of nearly 500 of its customers in an email sent in error.
An email – which has been seen by the BBC – shows the personal details of 458 people from across the UK were shared on August 15.
However, Thomson has been blasted for its handling of the issue, calling the breach a “genuine error” and insisting it takes data security “very seriously”. It has also rejected calls for compensation.
A statement from the company said: “We are aware of an email that was sent in error, which shared a small number of customers’ information. The error was identified very quickly and the email was recalled, which was successful in a significant number of cases.
“We would like to apologise to our customers involved and reassure them that we take data security very seriously. We are urgently investigating the matter to ensure this situation will not be repeated.”
But one couple contacted by the BBC claimed Thomson’s response had been “minimal” and lacking in urgency considering the severity of the security breach.
Karen James and her partner had booked to fly to Lanzarote but is now considering cancelling her holiday for fear of being burgled as she is unable to change the dates.

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4 Comments on "Thomson email exposes customers"

  1. Thomson email exposes customers – DecisionMarketing

  2. “Thomson’s committed the ultimate schoolboy error by exposing the contact details and flight dates of 500 customers”

  3. RT @DM_editor: Thomson email exposes customers #dataprotection #databreach #digitalmarketing #directmarketing http:/…

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