TNT hit by mail redirection row

TNT hit by mail redirection rowA major row has erupted over TNT’s final mile delivery programme, after it emerged that the company cannot get access to Royal Mail’s Redirection Service, leaving thousands of letters delivered to previous addresses.
Homeowners in Mill Hill, Harrow and other parts of north and west London – which are now being serviced by TNT posties – also blame TNT for a wide array of errors.
There have even been claims that some are dumping a whole street’s mail in one customer’s letter box for them to distribute to their neighbours.
Others report that they have missed sensitive bank correspondence and failed to pay bills after letters were continuously delivered to their old home.
Royal Mail charges as much as £54.99 for six months’ diverted mail services but this information is not passed on to TNT. The company, which aims to deliver mail to 40% of UK households within three years, says negotiations are continuing to get access to the redirection data “on reasonable terms”.
A TNT spokesman said: “Our postal staff are trained and under strict instructions to deliver to the final address and, if this is not possible, to return the mail to the delivery unit. To put this into perspective, our current complaint rate is 1 in every 35,000 letters delivered.
“Royal Mail has a monopoly over redirections data and we have been seeking access to this data for years, on reasonable terms. We hope that, in the near term, we will be able to reach agreement with Royal Mail so that this undesirable situation can be remedied.
“We are disappointed that a number of letters were not properly delivered. We are investigating this and will take strict enforcement measures.”
Last week Royal Mail demanded an Ofcom inquiry into TNT’s final mile deliveries; it claims the expansion of its programme is putting the Universal Service at risk.

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