Vodafone has suspended a contact centre agent who took “friendly customer service” a little too literally and started bombarding a Manchester woman with flirty texts after she phoned in to complain about her bill.
Adele Berry, of Reddish, Greater Manchester, got into what she described as “small talk” with the South Africa-based contact centre agent while she was querying her account.
But within hours the man – who called himself Miguel – had started rifling off a series of texts, in which he referred to himself as her “future hubby” and promised to buy her shoes when they met.
He also sent her a picture of himself in one message, and told her: “Wow I knew you beautiful but damn you are super beautiful.” After enquiring how “his in-laws” were, he said: “I hope I’m not being too, how can I say, forward.”
Berry told the Manchester Evening News: “It is quite scary, it is quite distressing. He won’t leave me alone. Being pestered by someone I don’t know gets me quite nervous.”
Vodafone, whose advertising carries the strapline “Power to You”, was less than impressed with its “over-friendly” contact centre agent, however. A spokesman said: “We take allegations of this kind extremely seriously. We have spoken to Ms Berry and the adviser concerned has been suspended pending a full investigation.”
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