First Direct boss joins call for action on consumer abuse
First Direct, the bank that consistently tops customer satisfaction polls, has revealed even its contact centre staff are among the…
First Direct
Wunderman Thompson scoops First Direct business
Wunderman Thompson has strengthened its grip on the HSBC Group account after landing the First Direct account with a brief…
First Direct clobbered over shocking treatment of widow
First Direct’s crown as the best UK brand for customer service has not only slipped, it has gone crashing to…
Customers locked out of bank sites
Customers of First Direct and Lloyds TSB have been blocked from their online accounts today – and the London Stock…
Why T-Mobile’s no longer the sharing kind
Am I the only one to raise an eyebrow at T-Mobile’s decision to restrict video downloads and streaming to 500mb…