Brands face CRM meltdown as data boycott grows
Brands are being warned they face an unprecedented dearth of customer data unless they refocus on building mutually beneficial relationships,…
GDPR
DMA tells firms: don’t expect all the answers on GDPR
Companies looking for definitive answers on how to comply with the looming GDPR are barking up the wrong tree; organisations…
Data firms ‘on a hiding to nothing’ in ICO investigations
Verso Group has hit back at the Information Commissioner’s Office’s handling of its investigation – and subsequent press statements – …
ICO stirs hornet’s nest with plans for huge rise in fees
The Information Commissioner’s Office has finally revealed how much companies will have to cough up under its new three-tier payment…
Lords cold call ban ‘to fuel more nuisance calls not less’
The Telephone Compliance Council has waded into the row over the House of Lords vote in favour of a ban…
Up to 10 million eye GDPR data compensation pay-out
Up to 10 million UK consumers could seek compensation from companies which hold their data when GDPR comes into force…
Firms face Herculean task to keep right side of data law
As the House of Lords begins the process of trying to unpick the UK Data Protection Bill, brands and data…
Industry body probes huge cost of telemarketing opt-in
The Telephone Compliance Council, the organisation set up to address the regulatory threat to firms which rely on calling consumers,…
Sort out your privacy notices or face action, ICO warns
Organisations must be far more open, honest and transparent in their online privacy notices or face the risk of enforcement…
How to prevent your firm from being the next Vanquis
The recent £75,000 fine against Vanquis Bank – issued after it was found to have sent 870,849 spam text messages…