Power failure: Ovo Energy to pay £9m for billing fiasco
The shake-up of the UK energy market was supposed to herald a new era of customer experience; Ovo Energy, however,…
Ofgem
£100m loyalty scheme fails to stem British Gas exodus
British Gas’ £100m investment in its new loyalty scheme appears to be too little, too late after shares in brand…
British Gas pledges to pour £100m into loyalty scheme
British Gas is planning to invest over £100m in a new customer loyalty scheme, which, it claims, will offer not…
Energy customer database triggers junk mail fears
Plans to build a giant database to allow dozens of energy firms to target potential customers with cheap tariffs have sparked warnings…
Npower faces advertising ban in wake of £26m fine
Energy regulator Ofgem has warned Npower it will be banned from advertising and sales if it fails to meet new…