Contact centres ‘living in fear’ over Ofcom crackdown
Ofcom’s new rules on abandoned and silent calls – which have enforced a zero tolerance approach to the issue –…
silent calls
Ofcom gives industry silent treatment over diallers
Efforts to get Ofcom to review its stance on its new ‘persistent misuse’ policy on abandoned calls has so far…
Firms face ruin as Ofcom rejects zero tolerance fears
Ofcom has sent shockwaves through the telemarketing industry by pressing ahead with its zero tolerance approach to both silent and…
Ofcom set to scrap ‘zero tolerance’ for silent calls
Telecoms regulator Ofcom is understood to have abandoned its plan to enforce a “zero tolerance” approach to telemarketing, which could…
Just one abandoned call could trigger Ofcom action
The telemarketing industry is bracing itself for a major crackdown with Ofcom planning to enforce a “zero tolerance” approach, meaning…