Contact centres ‘living in fear’ over Ofcom crackdown
Ofcom’s new rules on abandoned and silent calls – which have enforced a zero tolerance approach to the issue –…
Ofcom’s new rules on abandoned and silent calls – which have enforced a zero tolerance approach to the issue –…
Efforts to get Ofcom to review its stance on its new ‘persistent misuse’ policy on abandoned calls has so far…
Ofcom has sent shockwaves through the telemarketing industry by pressing ahead with its zero tolerance approach to both silent and…
Telecoms regulator Ofcom is understood to have abandoned its plan to enforce a “zero tolerance” approach to telemarketing, which could…
The telemarketing industry is bracing itself for a major crackdown with Ofcom planning to enforce a “zero tolerance” approach, meaning…