Hack attack rocks Royal Mail international services

hacker-2300772_1920Just when Royal Mail thought things could not get any worse, the firm is now facing severe disruption to its international export services following a cyber attack.

The company, which is in the midst of a damaging industrial dispute with the Communication Workers Union that is losing the firm £1m a day, has advised customers to hold any export mail while it tries to resolve the issue.

Royal Mail insists that it has launched an investigation into the incident, is “working with external experts”. It also “sincerely apologised” to customers for the disruption.

Its import services remain operational, but with minor delays.

In a statement, Royal Mail said: “We are temporarily unable to despatch items to overseas destinations. Some customers may experience delay or disruption to items already shipped for export. Our import operations continue to perform a full service with some minor delays.”

The National Crime Agency confirmed it is also looking into the incident, which has also hit The Guardian newspaper.

A National Cyber Security Centre spokesman said: “We are aware of an incident affecting Royal Mail Group Ltd and are working with the company, alongside the National Crime Agency, to fully understand the impact.”

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