Royal Mail starts click and collect

Royal Mail is launching a “click and collect” parcel service at major post offices as it continues to ramp up its services for online shoppers.
Around 10,500 branches will stay open longer so that customers shopping online can collect their parcels outside working hours – avoiding the usual delays to deliveries.
Under the agreement, online shoppers who cannot arrange a convenient home delivery time can collect parcels from their local post office.
Royal Mail’s parcels division has witnessed major growth over the past year, with revenues from UK parcels were up 13% in its latest results announced last month. Parcels now account for 48% of revenue across the group. On a like-for-like basis, parcel volumes rose by 5% over the year.
The division is already creating 1,000 new jobs and receiving a £75m investment over the next four years.
The UK express parcels market is currently worth £5.8bn, totalling 1.1 billion items a year, and Royal Mail predicts it will represent 12.4% of the UK’s GDP by 2016.
Royal Mail Parcels managing director Nick Landon said: “Royal Mail is a key partner for online retailers and we are well placed to benefit from the growth in e-retailing.
“The click and collect initiative will help online retailers give shoppers even greater control over the delivery of their items. We are committed to developing services to ensure we meet the changing demands of online retailers and their customers.”

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