Specsavers has appointed Accenture to manage and develop its transformation programme as part of a strategy to put digital and data at the heart of its business and boost customer interaction.
In November, the firm implemented a global platform which links its customers’ vision and hearing data with the retail and marketing side of the business.
The single database – provided by eClinicalWorks cloud-based platform – is designed to streamline operations by connecting the electronic patient records with lens and frames data, inventory and marketing activity.
Under the terms of the new, five-year agreement Accenture will manage the performance of all business transactions for the retailer. Specsavers is hoping the partnership will reduce operating costs, improve speed to market, and increase the quality of its products and services in Australia, Denmark, Finland, Ireland, New Zealand, Norway, Sweden, Spain, the Netherlands and the UK.
Specsavers chief information officer Phil Pavitt said: “Providing our customers with a great experience is at the heart of everything we do. We want to deliver a superior service and make it easy for people to interact with us. By delivering cost savings and efficiencies, Accenture will help us provide our customers with an enhanced experience.”
Matt Prebble, managing director of Accenture’s Retail practice in the UK and Ireland, added: “Consumers expect to be able to buy seamlessly from a retailer across any channel and at any time. We look forward to helping Specsavers reduce application and technology deployment times by providing continuous service improvement and enabling them to accelerate their move to digitise their business.”
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