TalkTalk customers have hit out at the company after it revealed its website had been hit by a “significant and sustained” hack attack which could affect up to 4 million people.
It is understood that financial and other personal details could have been compromised in the breach which occurred on Wednesday, although this has yet to be confirmed.
But it is the company’s response to the breach which seems to have riled most customers after it posted a simple, three-line message on its website which said the firm was experiencing “technical issues”.
TalkTalk says it is in the process of contacting all of its customers via email and post, although it admits this will “take some time”.
Many have taken to social media to vent their at anger, while others have complained about being kept on hold the firm’s contact centre for more than a hour.
In a statement released last night, the company said: “We are continuing to work with leading cybercrime specialists and the Metropolitan police to establish exactly what happened and the extent of any information accessed.”
Chief executive Dido Harding added: “We take any threat to the security of our customers’ data extremely seriously, and we are taking all the necessary steps to understand what has happened here.”
ICO ‘enquires’ about Carphone hack
Exposed: UK’s worst call centres
Call centres face TalkTalk action
King nets customer role at TalkTalk
TalkTalk rules out marketing con
TalkTalk axes 575 call centre jobs
TalkTalk billing gaffe costs £5.5m
To leave a comment please register – it takes less than a minute and is free of charge. You will also get our weekly email update The DM Report (to opt out contact email@example.com). If you are an existing user, please log in. If you have forgotten your log-in details please email firstname.lastname@example.org to get them reset!