Hotel chain Travelodge has launched an investigation into a security breach that has seen its customers’ email addresses stolen.
The company has been forced to apologise to customers after they received spam emails. Through its Twitter feed, the company said: “Our investigation shows a small no. of customers have received a spam email. The Information Commissioner’s Office was informed yesterday.
It has also sent a letter, signed by Gary Parsons, the chief executive of Travelodge. It said: “Our main priority is to ensure the security of our customers’ data, which is why I wanted to make you aware, that a small number of you may have received a spam email via the email address you have registered with us.”
“Please be assured, we have not sold any customer data and no financial information has been compromised.”
Details have yet to be released about the number of emails that have been compromised in the attack or who was behind it. Travelodge was alerted to the issue via complaints from customers who had signed up to receive information.
Travelodge insists that it is taking the matter seriously and said: “The safety and security of your personal information is of the upmost importance to us and as a result we are currently conducting a comprehensive investigation into this issue.”
The letter also gave an example of a phishing email that informed customers of an “exciting career opening” with Travelodge, along with the advice to delete it as spam if a similar email had been received.
