Which? goes to war with Microsoft over Windows 10

windows-10Microsoft’s Windows 10 might not be the most popular upgrade in the world but now it has found itself a new nemesis after consumer champion Which? joined the growing clamour of condemnation over the software.
The body said it had received hundreds of complaints about the upgrade, including lost files, emails no longer working, broken wi-fi and printing, and the constant “nagging” of seemingly endless upgrade notices.
While this latest intervention may not have the $407bn market cap Microsoft exactly shaking in its boots, Which? carries huge influence among consumers and legislators alike. After all, it could be argued that the battle against so-called nuisance calls only came to the fore once Which? had got involved.
The attack on Microsoft follows a survey of more than 5,500 Which? members in June, which showed that many of the 2,500 who had upgraded to Windows 10 had later reverted to an earlier version.
The charity said users had complained of feeling “nagged” by regular alerts prompting them to upgrade their system, and, despite declining the notifications, had said Windows 10 had installed itself regardless.
The organisation said: “Once installed, people reported various problems, including printers, wi-fi cards and speakers no longer working with their PC; instances of lost files and email accounts no longer syncing; and, most significantly, their computer encountering such problems that they had to pay someone to repair it.
“There have also been complaints about poor customer service from Microsoft when users contacted the company about the problems they are having.”
Which? director of campaigns and policy Alex Neill added: “We rely heavily on our computers to carry out daily activities, so, when they stop working, it is frustrating and stressful. Many people are having issues with Windows 10, and we believe Microsoft should be doing more to fix the problem.”
Perhaps unsurprisingly Microsoft defended its software and highlighted that it provided help online and by phone.
“The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows,” said a spokesman. “Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support.”
Windows 10 was launched at the end of July last year, and is one of the most advanced software upgrades in recent years. However, it has come under fire virtually since launch. One of the main complaints has been the fact that many of its tracking and data analytical elements come as default; users have to go in to the system to unclick them.
And just last month, Microsoft was warned it could face a mass legal action over its “blatant disregard” for user privacy in Windows 10, amid claims that the operating system sends encrypted data from users’ machines every five minutes.

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