Brits give brands two strikes and out but a call can help
When it comes to a bad brand interaction, Brits are more likely to vote with their feet when they are…
When it comes to a bad brand interaction, Brits are more likely to vote with their feet when they are…
Contact centre giant Teleperformance, whose clients include Google, Facebook, Apple, Microsoft, Netflix, VW, Dell, HP and Philips, has been flayed…
A group calling itself Data Leak Lawyers is calling on Virgin Media customers affected by the firm’s data breach – revealed…
The contact centre industry is steeling itself for widespread disruption from the spread of coronavirus Covid-19, with companies facing a…
The DM Trust is investing an additional £30,000 to workshops that will help contact centre managers and trainers to understand…
Up to a million UK contact centre jobs could be wiped out due to a “perfect storm” of market conditions…
The quest for joined up marketing is hard enough, attributing ROI to disparate marketing channels nigh on impossible but help…
The future of prison call centres – where inmates are paid £3.40 a day to carry out lifestyle surveys and…
The boss of a Swansea call centre, who was already serving a suspended sentence for a cold call scam, has…
Tesco is pulling the plug on its Cardiff customer contact centre – which handles emails, social media and telephone enquiries…