Will AI sound the death knell for contact centre agents?
Unlike manufacturing robots – the industrial machines we see on automated production lines and in manufacturing facilities – service robots…
call centre
BT is left red-faced as air turns blue on marketing call
BT might just be regretting bringing the majority of its contact centre operations back to the UK after one British…
Nev Wilshire admits offence over Indian call centre
BBC TV Call Centre boss Nev Wilshire has found himself in the dock once again after admitting that he forgot…