Peers accuse Government of stalling over cold calls
Peers have accused the Government of dragging its feet over passing laws to protect consumers from being cold called by…
telemarketing
Charities left in limbo by ‘express consent’ farce
The charity sector has been thrown into turmoil after the privacy regulator admitted it was unable to give a definitive…
Macmillan fesses up to last year’s ICO TPS warning
Macmillan Cancer Support has become the first charity to be fingered over the abuse of telemarketing rules after admitting it…
Crackdown on premium rate lines
Brands which use premium rate numbers will now have to sign up to a register and must adhere to a…
Credit firms face cold calling ban
Credit firms will be banned from cold calling consumers if a super-complaint to the Office of Fair Trading (OFT) filed…
DMA suspends ‘triple whammy’ firm
The DMA has suspended member company Phruit after a triple whammy of DMA code breaches, following hundreds of complaints about…
Slump sparks rise in complaints
Brand owners have witnessed a 34 per cent increase in customer complaints since the beginning of the recession, according to…
Call centre sector set for growth
UK contact centre industry expects agent numbers to grow at by 6.8 per cent – nearly twice the rate of…
Corporate TPS battle lines drawn
The DMA (UK) is urging members to back its call for a review of the Corporate Telephone Preference Service (CTPS),…
HomeServe appoints Big Issue-backed call centre
Call Britannia, a Big Issue-backed UK call centre which aims to create 10,000 jobs for the unemployed, has been appointed…