DMA suspends ‘triple whammy’ firm
The DMA has suspended member company Phruit after a triple whammy of DMA code breaches, following hundreds of complaints about…
telemarketing
Slump sparks rise in complaints
Brand owners have witnessed a 34 per cent increase in customer complaints since the beginning of the recession, according to…
Call centre sector set for growth
UK contact centre industry expects agent numbers to grow at by 6.8 per cent – nearly twice the rate of…
Corporate TPS battle lines drawn
The DMA (UK) is urging members to back its call for a review of the Corporate Telephone Preference Service (CTPS),…
HomeServe appoints Big Issue-backed call centre
Call Britannia, a Big Issue-backed UK call centre which aims to create 10,000 jobs for the unemployed, has been appointed…
Reasons to be cheerful, part 1, 2 and 3
“Direct marketing is a form of advertising that reaches its audience without using traditional formal channels of advertising, such as…