HomeServe appoints Big Issue-backed call centre

Call Britannia, a Big Issue-backed UK call centre which aims to create 10,000 jobs for the unemployed, has been appointed by HomeServe, Britain’s home emergency repair service.
The Call Britannia team will be supporting HomeServe’s in-house operation, handling inbound calls from its customers.
Providing sustainable employment for the long-term unemployed, Call Britannia has employed almost 100 front line staff since it began who were previously unemployed.
Existing investors Bridges Ventures and Big Issue are providing further support alongside new investment from a consortium led by the Chair, Sarah Anderson.
Simon Pook, HomeServe claims director, said: “We had been looking for a call centre to support our in-house teams especially during the busy winter period. We put our customers at the heart of everything we do and it is critical that we have the right people to provide the best possible service for our customers. We wholeheartedly support the Call Britannia mission of employing the unemployed, but more importantly have been incredibly impressed by the level of service it offers clients and the quality of its staff.”
Anderson adds: “Winning the HomeServe contract is the perfect way to celebrate our first anniversary. HomeServe expects a world class level of customer service and we now have a proven track record that we can and will deliver. We have a high staff retention rate which means we can provide clients with a very reliable level of service.”
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