Double whammy hits Tesco online

Tesco’s broadband service has been hit by a double whammy which left hundreds of people unable to access their email accounts, while the phone line to complain was cut off for nearly 24 hours.
The issue is highly embarrassing for the retailer, which has put digital at the heart of its operation. It first launched its broadband service in 2004.
Tesco has now set up a dedicated section on its site and is tweeting replies to individual subscribers.
A spokeswoman said the retailer had been aware of intermittent problems with its email service on Tuesday but the issue had become more widesrpead on Wednesday morning.
She said: “We are investigating the cause of the issue as a priority and already have a dedicated team on hand, who are working on repairs. We have also received reports that some customers are having difficulties contacting our call support service.
“This appears to be caused by a technical problem from one of our communications partners. The issue has been identified and our partners are working to resolve this problem quickly.”
A message on Tesco’s help page said the email service had now been restored some 36 hours after the problem first started.
Tesco said the issue was not limited to any specific part of the UK, and it claimed “hundreds rather than thousands” had been affected, although it admitted it could not confirm this figure.

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