It seems the PECR Hall of Shame is at risk of growing faster than inflation with Halfords becoming the latest business to fall foul of electronic marketing rules, after being fined £30,000 for sending 498,179 unsolicited marketing emails to people without their consent.
Halfords came to the attention of the Information Commissioner’s Office following complaints in relation to a direct marketing email about a “Fix Your Bike” Government voucher scheme, which was sent on 28 July 2020.
The scheme allowed people to use a voucher worth up to £50 towards the cost of repairing a bicycle in any approved retailers or mechanics in England.
However, the ICO ruled that Halfords’ marketing email encouraged people to book a free bike assessment and to redeem the voucher at their chosen Halfords store. This amounting to marketing its services which would generate income for the company.
The ICO investigation found that Halfords’ email message clearly advertised a service provided by the company, and that Halfords could not rely on legitimate interest to send the marketing email, as claimed by the company.
According to electronic marketing rules, legitimate interest cannot be used as an alternative to consent when sending electronic marketing messages. The soft opt-in exemption, however, allows organisations to send electronic marketing messages to customers whose details have been obtained during the course of a sale or negotiations for similar services, but it must offer a simple way for people to opt out.
The ICO ruled that Halfords could not rely on the soft opt-in exemption for customers that received the email, as they had already not opted in to receive emails from the company.
ICO head of investigations Andy Curry said: “It is against the law to send marketing emails or texts to people without their permission. Not only this, it is a violation of their privacy rights as well as being frustrating and downright annoying.
“Halfords are a household name and we expect companies like them to know and act better. This incident does not reflect well on the internal advice or processes and therefore a fine was warranted in this case. This also sends a message to similar organisations to review their electronic marketing operations, and that we will take necessary action if they break the law.”
The firm joins Flybe, Honda, Morrisons, BT, Royal Mail, Amex, We Buy Any Car, Sports Direct, Saga, Virgin Media and Reed which have all been caught with their trousers down – and whacked with fines – for contacting customers who were off limits.
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