E.On sends ‘you’re due to leave us’ letter to dead man
German-owned energy giant E.On has been accused of being “insensitive and crass” after sending out a personalised letter to a…
deceased mailings
TV Licensing in the dock again for chasing up the dead
The TV Licensing Authority is facing fresh accusations of shoddy data governance after sending out a string of “final demand”…
Microsoft Dynamics 365 clients offered free data check
Clean Contacts, the consortium launched by the Software Bureau, Royal Mail, REaD Group and Wilmington Millennium, has launched a new…
Top data firms unite to tackle Covid surge in data decay
Four of the UK’s leading providers of customer data hygiene services have buried the hatchet to collaborate for the first…
Why deceased mailings are much more than a dead loss
Earlier this week a friend of mine told me how she had just received a piece of charity direct mail…
Why Covid fall-out could put your reputation on the line
Speaking with colleagues across several sectors over the last month, it’s clear that many are intending to increase their direct…
Legal action could spark pay-outs for deceased mailings
Companies that fail to check their mailing lists against deceased suppression files could soon find themselves being forced to cough…
TSB facing final bill of £230m from data transfer fiasco
TSB – recently dubbed the ‘Truly Shambolic Bank’ by MPs – could be facing a bill of nearly £230m for…
‘Woolly mammoth’ TSB is rocked by new online outage
TSB’s claims of being a challenger bank to the big four of Barclays, Lloyds, NatWest and HSBC, have taken yet…
Virgin Media in dock again as it cuts off ‘dead customer’
Virgin Media’s data governance has taken another body blow after a Teeside man had his subscription cancelled because the company…