‘Insulting’ M&S ad blitz now slated for ‘skinny’ model
As if Marks & Spencer has not got enough on its plate, the retailer has now been branded socially irresponsible…
online shopping
M&S goodwill gift card email sparks scam attack fears
Marks & Spencer’s attempt to woo customers back by sending out thousands of £10 gift cards to those affected by…
New Look channels AI tool for CX strategy makeover
Womenswear fashion chain New Look is turning to an AI-driven solution to unify customer data as it strives to deliver…
Escape to the country: Brits ditch city life for rural idyll
Younger people and families are increasingly trading city skylines for countryside calm, as the UK undergoes an ever-evolving transformation and…
Asos battles backlash with launch of UK loyalty scheme
Online fast fashion giant Asos is aiming to defuse the row over its decision to close some customer accounts over…
Discerning Brits seek value, rewards and personalisation
After two years of post-pandemic recalibration, consumers are getting back in the shopping habit once more, but far more cautiously,…
Evri expands locker network as WFH changes take hold
The online shopping industry has been given another boost with parcel delivery company Evri planning to set up 10,000 lockers…
M&S reopens online store but only for limited service
Marks & Spencer has finally started taking online clothing orders again, more than six weeks after it was forced to…
M&S summer push swerves the online shopping issue
Under siege Marks & Spencer has taken the unprecedented step of launching a new ad campaign without a single mention…
We’re more loyal to retailers than to brands, say Brits
UK consumers are nearly 50% more loyal to stores than the brands they buy, with in-store experiences and meaningful rewards driving…