Government drops plans for ban on pension cold-calling
The telemarketing industry appears to have escaped a ban on cold calling for pensions after the measure was dropped in…
telemarketing
Tories face probe over election telemarketing campaign
The Conservative Party has been accused of using underhand tactics – including a “secret” call centre – during the General…
Due diligence failings spark £50,000 fine for TPS abuse
The Information Commissioner’s Office is continuing its battle against companies abusing the Telephone Preference Service by issuing a £50,000 fine…
‘Industry champion’ Hancock keeps digital minister role
The direct marketing industry has escaped the political turmoil sparked by last week’s General Election result after it was confirmed…
Will AI sound the death knell for contact centre agents?
Unlike manufacturing robots – the industrial machines we see on automated production lines and in manufacturing facilities – service robots…
Brussels under pressure to slam brakes on ePrivacy law
The European Commission is facing a growing backlash over plans to rush through the new ePrivacy Regulation, amid accusations that…
Govt in dock as yet another rogue call director gets off
Keurboom Communications director Gregory Rudd – whose company has just been fined a record £400,000 for making nearly 100 million…
General Election to fuel direct marketing spend windfall
The direct marketing industry will be licking its lips at the prospect of a major boom in spend – worth…
Charity watchdog exposes ICO gaffe on GDPR consent
The Information Commissioner’s Office has run into further bother over its draft guidance on GDPR consent with what appears to…
UK firms face months in the dark over PECR shake-up
The Information Commissioner’s Office has conceded that UK firms will be in the dark over the EU ePrivacy Directive update…