ICO ratchets up TPS abuse clampdown with £85k fine
The Information Commissioner’s Office has shown it will take no prisoners in its crackdown on abuse of the Telephone Preference…
telemarketing
Government resurrects plan to ban pension cold calling
The Government is to press ahead with a ban on pensions cold calling – which will also include text messaging…
FCA gears up for £42m blitz to push PPI claims deadline
High street banks face the prospect of another stampede of PPI mis-selling claims with the City watchdog poised to launch…
DMA launches mobile call blocking app linked to TPS
The DMA is launching a new mobile call blocking app – linked to the Telephone Preference Service – which it…
Swansea call centre boss is jailed for energy bill fraud
The boss of a Swansea call centre, who was already serving a suspended sentence for a cold call scam, has…
Government drops plans for ban on pension cold-calling
The telemarketing industry appears to have escaped a ban on cold calling for pensions after the measure was dropped in…
Tories face probe over election telemarketing campaign
The Conservative Party has been accused of using underhand tactics – including a “secret” call centre – during the General…
Due diligence failings spark £50,000 fine for TPS abuse
The Information Commissioner’s Office is continuing its battle against companies abusing the Telephone Preference Service by issuing a £50,000 fine…
‘Industry champion’ Hancock keeps digital minister role
The direct marketing industry has escaped the political turmoil sparked by last week’s General Election result after it was confirmed…
Will AI sound the death knell for contact centre agents?
Unlike manufacturing robots – the industrial machines we see on automated production lines and in manufacturing facilities – service robots…