HMV site hit by Windows 8 glitch

HMV DigitalHMV’s revamped website – designed to boost personalisation and provide deeper content – is already facing criticism after it emerged it does not work on a Windows 8 tablet.
The music retailer unveiled the new-look site yesterday, as part of plans to revive the brand after the business was bought out by Hilco, the company which runs the Canadian HMV operation.
The site has been created by Code Computerlove and has a strong focus on content spearheaded by a new editorial team, with staff across its stores also contributing. But the Windows 8 issue is likely to raise a few eyebrows.
Unlike its previous online presence, users cannot buy CDs and books but can get 30-second track previews and purchase digital downloads via 7digital. Instead, it is designed more as an information resource, including news and reviews to drive customers into its stores. HMV’s loyalty programme, pureHMV, is set to relaunch later this week.
Further improvements to the site are also planned. A search function is in the works, as is a full product catalogue, while there will be more integration with downloads.
HMV chairman Paul McGowan said: “Everything we’re doing with HMV is focused on engagement, content and curation – all the things that HMV lost sight of in recent years.
“The passion within the business for the products we sell, the specialist knowledge and ability to recommend and guide our customers – from store staff to the team in head office – is second to none and the new hmv.com brings that to the forefront.”

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1 Comment on "HMV site hit by Windows 8 glitch"

  1. RT @DM_editor: #telemarketing under seige as 3.2 million people say they’re too afraid to answer phone http://t.co/SuHe850qTM #directmarket…

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