Code Computerlove has secured a major new account from the Salford Royal NHS Foundation Trust – one of 16 sites in the UK with the status as a Global Digital Exemplar – to drive forward its ambition to put what it calls “human centred design” at the heart of its digital solutions.
The partnership is being spearheaded by Salford Royal’s director of digital Rachel Dunscombe, who is also leading a new, NHS Digital Academy, established to develop the talents of hundreds of the NHS’s digital leaders.
Code has begun its work with a 100-day sprint, focusing on Salford Royal’s admissions process. The aim is to improve the quality of patient information and speed/experience of entering this information at the admissions stage. This in turn it is hoped will provide a better standard of care throughout the patient journey.
Using the Trust’s existing Electronic Patient Record system, that has the functionality available within it to make the admissions form more user friendly and effective, Code is working with the EPR team to increase the visual quality of the form and overall user experience to increase the quality and consistency of information collected at the point of admission.
Having spent a number of days in the Trust’s hospitals to observe and shadow doctors to understand critical moments in patient admittance to the hospital, Code is now creating prototypes for testing.
Dunscombe explained: “I believe the system is pivoting to a new model of wellness, health and care that’s unconstrained using digital, where complexities are removed with the right platforms and skills.
“Bringing in support from Code, we’ve embarked on a programme of digital innovation, implementing the digital skills and knowledge to drive forward significant advances that will not only deliver improvements for patients accessing NHS services but for health professionals working within it, with smarter, better designed systems to simplify day to day processes. ”
“Putting human centred design at the heart our approach is fundamental to creating the right solutions that will create most impact and efficiencies.”
Related stories
Airport giant hires Code to boost customer experience
MS Society appoints two for marketing overhaul
Asda bigs up its online overhaul
Amnesty revamps online presence
