Agencies set to drop trousers as BT and EE review
BT has finally kicked off a review of the direct marketing business for both its own brand and mobile firm…
BT
20-mins BT outage sparks hours of business chaos
A 20-minute power cut may not sound much, but when you are BT it is enough to wreak havoc for hours…
EE hangs up on overseas call centres for UK return
Mobile phone giant EE is pulling the plug on its overseas contact centres and bringing them back to the UK as part…
Plusnet switches its CRM business to Karmarama
BT-owned Internet provider Plusnet has switched its CRM account from OgilvyOne to Karmarama – which handles the company’s ad business – without…
Telecos will have to give automatic compensation
Ofcom is to introduce a range of measures designed to ensure that all phone and broadband companies provide the quality…
BT call blocker will boost rogue firms, claims expert
The launch of BT’s call blocking service will harm legitimate telemarketers and trigger even more nuisance calls, according to one…
Wagamama hires BT unit to boost loyalty strategy
Wagamama is embarking on a major customer loyalty push with plans to build a 360-degree view of customer activity across…
BT steals march on rivals with free call blocking plan
BT has thrown down the gauntlet to rivals by revealing plans to launch a free nuisance call blocking service, which…
BT Sport campaign gets nobbled by ad watchdog
BT Sport chiefs may be patting themselves on the back for boosting viewing figures but the major ad campaign promoting…
Firms face GCHQ data tracking
Prime Minister David Cameron is urging large companies to allow GCHQ to monitor the data passing over their critical networks….