Hay exits Outra for top role at loyalty group TCC Global
Simon Hay has quit Outra – the AI-driven insight company he co-founded in 2017 with former Hometrack owner Giles Mackay…
customer loyalty
Aimia tries to pull out of tailspin with new direction
Aimia, the one-time owner of Nectar, Air Miles and Carlson Marketing, has effectively pulled out of the loyalty business to…
Nectar targets 19 million to donate points to virus fund
Some 19 million Nectar loyalty scheme members are being urged to donate their points to support those in need during…
Morrisons overhauls data strategy for marketing boost
UK retailer Morrisons is aiming to cosy up to its suppliers by handing over more data from its customer loyalty…
Boots suspends Advantage Card payments over attack
Boots has taken the unprecedented step of suspending payments using Advantage Card loyalty points – both instore and online –…
Tesco Clubcard shields ‘lazy’ members in mass re-issue
Tesco has taken matters into its own hands over the security risk posed by customers whose shoddy data security practices…
Once more with feeling: Sainsbury’s opens Nectar 360
The Nectar loyalty scheme, which has seen more relaunches than Cape Canaveral, is going for yet another lift-off as part…
Nectar tests scheme offering fiftyfold increase in points
Just weeks after launching the “new-look” Nectar app, the Sainsbury’s-owned loyalty scheme is opening trials of yet another new feature…
£4bn loyalty penalty issue ‘will take a decade to tackle’
The crackdown on the so-called loyalty penalty – which is estimated to cost UK consumers nearly £4bn a year for…
Boots cuts Advantage Card rewards for old and young
Boots is risking a customer backlash over plans to cut back the rewards on its Advantage Card loyalty scheme after…