Amazon UK under cosh for ‘insulting’ tax payment
Amazon UK has been branded “pandemic profiteers” after the online giant’s latest financial results show it paid a “frankly insulting”…
ecommerce
Data drives post-Covid boom for digital-first retailers
Digital-first retailers are emerging far stronger from Covid compared to those who have recently entered the online shopping market as…
New Look embraces new tech for multichannel CX
New Look, one of the few fashion chains to have survived the Covid pandemic, is aiming to scale its online…
CMA threatens Groupon for treating customers like dirt
Groupon UK, the ecommerce marketplace beloved of bargain hunters across the land, has been threatened with legal action unless it…
Pizza Hut fires up new digital CX with analytics platform
Pizza Hut is driving online personalisation to boost customer journeys across its website by implementing a digital analytics platform from…
Never too early for brands as Xmas countdown begins
The summer holidays might be in full swing, but greater consumer confidence in the return of the traditional Christmas is…
Bloom & Wild buys French rival to bed in Euro growth
Online UK flower delivery and plant business Bloom & Wild is continuing its European expansion drive by making its second…
Britons blow the lot on pets, dates and charity shops
Predictions that Brits would spend, spend, spend their way out of the pandemic have proved “sound as a pound” but…
Covid online surge accelerates ecommerce by a decade
The Covid pandemic may have wiped out thousands of firms across the UK but it has turbocharged the online retail…
Blind spot: Top retailers are fingered for flawed sites
Halfords, Carphone Warehouse, Wilko and New Look have been exposed as having the least accessible UK websites for those who…