Finance firms ‘must give loyal customers better deals’
Financial services companies should be forced to upgrade existing customers to better deals automatically, rather than force them to be…
financial services
Lloyds Bank rocked by racism row in ‘M-word’ cock-up
Lloyds Bank’s latest ad campaign, in which it attempts to show its caring, sharing and diverse side, has backfired spectacularly…
Which? to pull plug on finance divisions after £3m loss
Consumer rights group Which? is set for a huge round of jobs cuts in its financial services operation following a…
Mindshare grabs £6m YBS Group media brief from UM
Yorkshire Building Society Group, the organisation which also owns Chelsea Building Society and Norwich & Peterborough Building Society, has handed…
GDPR? Bah, it’s made no difference to us, Brits insist
British consumers reckon that GDPR – the biggest shake-up of data protection legislation in a generation – has failed them…
Hastings Direct extends data solutions deal with Equifax
Hastings Direct has strengthened its relationship with Equifax by signing a multi-year deal which will see the data giant provide…
Chubb mailing gaffe exposes customers’ personal data
Insurance giant Chubb, whose latest ad campaign claims the company’s policies are tailor-made to protect customers’ data, has been left…
Rogue marketers gunning for equity release consumers
First they came for the pensioners, then they came for the PPI victims, and now, it seems, they are after…
Virgin Money embraces AI to tackle credit card churn
Virgin Money has turned to Jaywing’s artificial intelligence product, Archetype, to gain a deeper understanding of its credit card customers…
New DBS Data file targets £12bn home movers’ market
Companies vying for a slice of the estimated £12bn home movers’ market have been given another source of data with…