Insurers off the hook as FCA rules out big data probe
City watchdog the Financial Conduct Authority has shied away from a full inquiry into the use of big data by the insurance…
financial services
Insurance firms must get back to basics – and quick
Customer engagement in the insurance sector virtually disappeared when the Man from the Pru hung up his hat. But the Financial…
Banks warned the days of ‘lazy loyalty’ are ending
The big four banks have been warned they can no longer afford to rely on customer intertia to retain account holders;…
Leeds BS hires former O2 chief for customer drive
Leeds Building Society has appointed former O2 chief Yvonne Banks as its first head of customer experience in a move…
Barclays won’t stop mailing man who doesn’t exist
Tales of major brands sending direct mail to the dead are legendary, but Barclays appears to have gone one better…
Fresh call to outlaw payday loan cold telemarketing
The Financial Conduct Authority and Her Majesty’s Treasury are being urged to ban unsolicited telemarketing calls promoting high-risk financial products,…
Agencies flayed in probe of undisclosed native ads
Starcom Mediavest and content marketing agency Tan Media have been fingered in a Competition & Markets Authority investigation into undisclosed…
Banks agree measures to slash deceased mailings
The UK’s biggest banks and building societies have bowed to pressure to overhaul the way they deal with bereaved customers,…
Customers locked out of bank sites
Customers of First Direct and Lloyds TSB have been blocked from their online accounts today – and the London Stock…
Moneysupermarket in Twitter boost
Moneysupermarket.com has boosted its customer response time on Twitter and seen a 70 per cent rise in followers in one…