Royal & Sun Alliance data gaffe fuels £150,000 fine
Royal & Sun Alliance, the insurance giant which claims to have been “protecting individuals, families, and businesses from uncertainty for…
financial services
City watchdog admits to highly embarrassing leaks
First it was the Information Commissioner’s Office which had to fess up to a string of data breaches, now City…
Industry benefits at last as agencies net PPI activity
PPI marketing campaigns may be the bane of many lives – including legitimate direct marketers, who have been dragged down…
Facebook slams brakes on Admiral insurance plan
Facebook has forced Admiral to pull the plug on a new scheme – which was designed to set the price of…
Brands warned as lax data checks spark £130k fine
Company bosses are being warned of the dire consequences of not carrying out stringent checks into the marketing data they…
Insurers off the hook as FCA rules out big data probe
City watchdog the Financial Conduct Authority has shied away from a full inquiry into the use of big data by the insurance…
Insurance firms must get back to basics – and quick
Customer engagement in the insurance sector virtually disappeared when the Man from the Pru hung up his hat. But the Financial…
Banks warned the days of ‘lazy loyalty’ are ending
The big four banks have been warned they can no longer afford to rely on customer intertia to retain account holders;…
Leeds BS hires former O2 chief for customer drive
Leeds Building Society has appointed former O2 chief Yvonne Banks as its first head of customer experience in a move…
Barclays won’t stop mailing man who doesn’t exist
Tales of major brands sending direct mail to the dead are legendary, but Barclays appears to have gone one better…