Top brands fingered for charging loyal customers more
Customer loyalty may be the holy grail for marketers but for many consumers it is coming at a high price,…
Ofcom
Royal Mail rivals slam ‘woeful’ service and price hikes
Royal Mail’s rivals, who are also customers due to the fact they rely on posties for their “final mile” deliveries,…
Super-regulator seeks even more views on digital action
Anyone expecting an immediate crackdown on US tech giants by the UK’s digital “super-regulator” could be left feeling a little…
Ofcom press-gangs phone networks into scam call war
Ofcom’s fight against telemarketing crooks is being dialled up to the max with a multi-pronged attack designed to further strengthen…
Ofcom forces networks to cut off rogue calls at source
UK telecoms regulator Ofcom is planning to ratchet up its battle against so-called nuisance calls by attempting to cut them…
Rogues back on the phones as PECR gripes hit new high
Concerns that the UK could be hit by a fresh barrage of nuisance calls have been realised with the latest…
Broadband outages cost the UK £5bn in lost WFH time
Broadband providers’ claims that they were ready for the unprecedented demand from Brits working from home were a nonsense, with…
Govt reveals war plan to fight big tech but is it too late?
The UK Government is ratcheting up the rhetoric against the big tech giants, with new proposals to increase competition in…
Brits turn to online shopping and sex to survive Covid
UK adults spent more time online in 2020 than those in any other European country, with ecommerce rocketing by 48%…
ICO and CMA pledge to join forces for the greater good
The UK’s data protection and competition regulators have set out their shared views on policing the digital economy – claimed…