Three spanked over £32.4m customer loyalty penalty
Mobile phone giant Three UK has been accused of ripping off loyal customers by forcing them to pay an extra…
Ofcom
Virgin Media ‘to lose millions in online outage pay-outs’
Virgin Media could be facing a compensation bill of up to £8m a year from new Ofcom rules which will…
UK watchdogs fail to hound out nuisance call cowboys
UK regulators have been forced to admit that the war on rogue telemarketers – which has included millions of pounds…
Royal Mail hit with £50m fine for ‘strangling’ Whistl
Royal Mail has been rocked by a £50m fine – wiping out nearly a quarter of last year’s £212m pre-tax…
Contact centres ‘living in fear’ over Ofcom crackdown
Ofcom’s new rules on abandoned and silent calls – which have enforced a zero tolerance approach to the issue –…
GDPR rocks Ofgem plan for energy customer database
Ofgem plans to revive competition in the energy market by allowing companies to send direct mail packs to customers of…
Aviva ramps up campaign to get cold calling outlawed
Aviva is piling pressure on the Government to introduce a wholesale ban on cold calling for all financial services –…
RSPCA demands action over fake phone number scam
The RSPCA is calling on Ofcom and Google to act over a slew of rogue websites which are advertising phone…
Ofgem mothballs plan for energy customer database
Ofgem is understood to have shelved plans to build a giant customer database to allow energy firms to target potential…
ICO chief Denham vows to investigate TPS ‘shambles’
Information Commissioner Elizabeth Denham has pledged to investigate concerns over the Telephone Preference Service after admitting she was completely unaware…