Omnichannel retail is causing omnipresent problems
The growth of online shopping may have fuelled a raft of new consumer engagement channels but this is causing a…
online shopping
‘Repair shop Britain’ puts used items on shopping list
UK consumers are increasingly looking to rent, repair and re-sell items, as the cost of living crisis continues to put…
Boots shoppers see red over rush for new No7 range
Boots has paid the price for the successful launch of its new No7 Future Renew collection after being forced to introduce…
Businesses ‘thrive or die’ over first-party data strategy
The customer engagement stakes have never been higher, with brand owners that use first-party data to drive their marketing seeing…
Cutting back on CX will hit you hard, retailers warned
The vast majority (83%) of businesses view an engaging customer experience as a way to stand out against competitors, but…
Whatever happened to the pandemic’s ‘new normal’?
Just over three years ago, when the UK’s first national lockdown was ordered, marketers were predicting a “new normal”, arguing…
M&S signs commerce deal to boost third-party sales
Marks & Spencer has signed a deal with one of the world’s largest commerce networks to enhance customer experience as…
Brands warned ‘shiny happy ad campaigns’ won’t wash
Brand owners are being urged to “cut the crap” in their marketing, amid claims that consumers’ rose-tinted glasses are off,…
Easylife slashes £1.3m data fine by 80% after appeal
Home shopping group Easylife has managed to slash its £1.3m fine – imposed by the Information Commissioner’s Office in October…
Zalando bigs up loyalty club for boost in fashion lovers
Online fashion and lifestyle retailer Zalando has hailed the success of its customer loyalty programme for boosting the number of…