Kingfisher strategy delivers in spades as web sales soar
Retail group Kingfisher, which owns B&Q and Screwfix, is reaping the benefits of both a lockdown DIY boom and its…
online shopping
CX demands emotion and Darwinist functional efficiency
Brands striving to create standout customer experiences must get back to basics by embracing both efficiency and emotion to make…
Luxury fans, and ICO, boost Hotel Chocolat online sales
It seems the mystery shopper at the Information Commissioner’s Office is not the only one craving the delights of Hotel…
Price is right as Aldi gets thumbs up from UK shoppers
Aldi’s middle aisle Specialbuys might get shoppers into a tizz on Thursdays and Sundays but it seems the everyday bargains…
Agencies on alert as used-car platform hires first CMO
Used-car online platform Motorway has brought in the man who had a key role in Moneysupermarket’s brand relaunch and the…
Brits turn to booze and beauty to survive Lockdown 3.0
Brits have been stocking up on booze and make-up – but not necessarily at the same time – as January…
AR breaks out from the geeks as retail eyes tech boost
Tech geeks may have been salivating over the potential of augmented reality for years but it has taken the Covid-19…
CMA widens probe into use of ‘murky’ online algorithms
The UK’s competition watchdog is ratcheting up its probe into how companies are using algorithms – most notably through artificial…
Local shops thrive despite Christmas online stampede
Online retail sales soared by 52.2% throughout December but still fell just short of overtaking in-store sales, meaning the first…
UK retailers axe deliveries to EU over extra Brexit costs
John Lewis, Asos and Fortnum & Mason are among the first UK brands to scrap deliveries to EU countries, with…