Grey revolt: Waitrose forced to rethink digital strategy
Waitrose has been forced to rethink its new-look loyalty scheme, which only went live at the end of February, following…
Waitrose
Online bonanza brings John Lewis back from the brink
John Lewis Partnership has managed to slash its losses from £635m to “just” £29m in the first half of its…
Waitrose appoints Emma Isaac to top marketing role
Waitrose has appointed former NatWest, Barclays and British Airways marketing chief Emma Isaac as its new head of brand marketing…
John Lewis beefs up data leadership with Lloyds chief
The John Lewis Partnership is strengthening its data operations with the appointment of the retailer’s first director of data, insight…
Ocado customers fume as grocery orders are cancelled
Ocado customers have been left spitting feathers after their orders were cancelled on the first day of the online grocery…
Xmas in August? John Lewis opens festive online store
There may still be four months and 122 “sleeps” until Christmas Day but John Lewis is wasting no time in…
M&S and Waitrose do battle as online groceries soar
Waitrose and Marks & Spencer are ramping up their efforts to attract more online grocery sales in the run-up to…
Waitrose expands drive-through scheme for Covid era
Waitrose is continuing to overhaul its operations for the Covid-19 “new normal” by rolling out its drive-through service to over…
Waitrose and John Lewis offer online health workshops
Waitrose and John Lewis are offering loyalty programme members a series of free virtual workshops on health and well-being, to…
Forget Edgar, it’s data that’s really firing up John Lewis
John Lewis and Waitrose might have launched their first joint Christmas campaign only last week but behind the scenes the…