Lloyds expands AI training scheme to entire workforce

Lloyds Banking Group has committed to roll out AI training to its entire workforce as part of a £4bn digital transformation push, expanding on the current regime which has seen training provided only for a select group of senior leaders and customer agents.

All 67,000 members of staff, no matter their role or level, will be trained over the next 12 months, with the aim of achieving 100% AI literacy.

The group operates several major UK financial brands, including Lloyds Bank, Halifax, and Bank of Scotland, alongside specialised services like Scottish Widows, Black Horse, Lex Autolease, and LDC.

Ultimately, the company wants to give all employees the skills needed to implement the technology in their day-to-day work and deliver tangible productivity benefits, and open new revenue streams for the business.

The academy will deliver bite‑sized, tailored training through Lloyds’ internal learning platform, offering interactive modules, short courses, articles, podcasts, and community learning opportunities, beginning with a core module on the ethical use of AI.

Lloyds Banking Group chief operating officer Ron van Kemenade said: “Scaling AI is about getting real use cases into production so we can simplify processes for colleagues and deliver more personalised services for customers.

“By investing in the skills of our people, we can do this responsibly and at pace, improving service today and building the foundations to scale new innovations in the future.”

As part of the plans, the group has already restructured its technology department and plans to create 1,200 new roles to overhaul its platform engineering, software, and data architecture.

Rivals Santander and HSBC already have group-wide mandatory training covering responsible AI use.