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Brands ditch offshore call centres

A double-whammy of security fears and customer dissatisfaction are forcing brand owners to abandon offshore contact centres, according to a…




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ASA probes Health Lottery moans

The Health Lottery is facing an Advertising Standards Authority investigation over complaints that it has misled players with ads dressed…


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Google overhauls TV ad scheme

Google has tweaked its TV advertising scheme to allow advertisers to adjust their ads based on the online search trend….


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Npower hit by £2m complaints fine

Energy provider Npower has been fined £2m by regulator Ofgem for failing to deal with hundreds of customer complaints. The…


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Yorks Water wraps up winter blitz

Yorkshire Water is launching a major campaign to offer customers advice on protecting water pipes during winter, in preparation for…



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DMA demands SMS spam action

The DMA is urging the Information Commissioner’s Office (ICO) to get tough on text spam, claiming it is failing to…