Two firms hit with £250,000 in fines for ignoring TPS
The relentless pursuit of companies which are abusing the Telephone Preference Service has triggered new fines totalling £250,000, following a double…
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Iris buys major stake in WDMP to boost CRM division
Iris Worldwide has rekindled its relationship with WDMP by signing a deal to acquire a major stake in the independent…
Nectar signs up Esso as BP plots new loyalty scheme
Esso is ditching its partnership with Tesco Clubcard to join the Sainsbury’s owned Nectar loyalty scheme, replacing BP which is…
Very hits the high street for Black Friday digital push
Online retailer Very.co.uk is aiming to cover all bases on Black Friday with a location-based, digital out of home campaign,…
Directors of rogue call firms face fines from next month
It has been over two years in the making but the Government has finally passed legislation which will make directors…
Facebook bids to overturn £500,000 data abuse fine
Facebook has launched an appeal against the £500,000 fine issued by the Information Commissioner’s Office, claiming that the regulator found…
Brand owners prioritise CX but fail to break down silos
Customer experience is now more important than even profit and revenue growth for most businesses, but successful implementation is being…
GDPR triggers 490% rise in ICO data breach reports
Increasing nervousness around GDPR has been cited for a huge spike in the number of companies reporting data security incidents…
Jaywing sells contact centre to focus on core offering
Jaywing is to sell off its loss-making contact centre business HSM as the group seeks to simplify its business and…
Edwina Dunn joins body to advise Govt on data ethics
The Government has revealed the line-up for its new Centre of Data Ethics & Innovation, with Starcount boss and data…