Call centre sector ‘perfect storm’ to hit one million jobs
Up to a million UK contact centre jobs could be wiped out due to a “perfect storm” of market conditions…
customer experience
M&S outsources tech team to Tata in cost-cutting drive
Marks & Spencer is to outsource its technology department – with about 250 staff transferring tech giant Tata Consultancy Services…
Customer experience at risk due to ill-equipped staff
Contact centre agents might be manning the front line of brands’ customer experience efforts but the majority (60%) admit their…
Ann Summers ties up new customer experience package
Ann Summers, the favoured retailer for those seeking a little extra in the bedroom, is aiming to firm up its…
Retailers ‘failing to address customer experience woes’
The question of what makes shoppers choose one retailer over another has vexed the industry for years; some believe price…
Wunderman builds global customer experience platform
Wunderman UK is launching a new platform which it claims will help brands build stronger consumer relationships by harnessing data…
Andy Snuggs takes top role at start-up Future Kings
Former Psona chief Andy Snuggs has joined branding and customer experience agency start-up Future Kings as managing partner with a…
Exposed: the two worst sectors for customer experience
Airlines and those providing broadband and TV packages did more than firms operating in any other sector to damage their…
Chelsea FC strikes digital experience deal with Ericsson
Chelsea Football Club has signed a digital transformation deal with Ericsson which it claims will provide fans throughout its Stamford…
UK businesses put customer experience ahead of sales
UK business chiefs have ranked customer experience above even sales and revenue as the key focus in 2017 as they…