Retailers drown their sorrows as booze sales slump
You might think that hard times call for hard drinking but it seems the opposite is true with new figures…
retail marketing
Bulking up: Brits find new ways to beat soaring prices
Despite spending more on non-negotiables like mortgages, rent, energy and fuel, the majority of Brits are still finding new ways…
Covid pandemic ‘no excuse’ for delivering poor CX
Three years since Covid-19 was classified as an international public health emergency, it has been revealed the pandemic – and…
VCCP hires Marketing Store creative for top retail role
VCCP London is further expanding its retail experience team with the hire of a new creative director to st within…
Sainsbury’s offers up Nectar nuggets for data-led push
Sainsbury’s is launching a truly data-driven ad campaign which uses Nectar insights to flag up the favourite shopping habits of…
Co-op hands Nelson reprised top customer officer job
The Co-op has finally reinstated the role of chief membership and customer officer – last held by Matt Atkinson over…
M&S launches trials of virtual clothing try-on service
Marks & Spencer is boosting its use of technology to trial an in-store virtual reality fitting service, enabling customers to…
Online shopping giant pools media brief into iProspect
European online shopping giant Zalando has consolidated its global media account into Dentsu-owned iProspect, following a competitive pitch. The company says…
Penny finally drops as firms prioritise customer loyalty
Brand owners have at last woken up to the fact that customer retention should be the primary focus over customer…
Tesco expands instore digital network for advertisers
Tesco is planning to set up hundreds of extra instore digital screens as part of its “connected store” customer engagement…